•Daily support of Avalon high-transaction, low-latency FX trading system(s)
•Own and manage the incident response process. Must be able to escalate problems to appropriate engineering teams, while adhering to SLA's.
•Must own all issues raised through to closure regardless of which team or vendor ultimately resolves the problem
•Act as a liaison between users/traders, external customer support, and other technology groups
•Develop and maintain technical support documentation
•Respond to and resolve alerts and other notifications from our trading systems.
•Escalate urgent problems requiring more in-depth knowledge to appropriate internal or external resources.
•Manage application failures and resolve known issues.
•Work with Liquidity Providers (LP) to ensure day-to-day operations of LP connectivity for pricing and order flow.
•Provide daily shift turnover reports.
•Collect and report system outage data for trend analysis.

•In-depth trouble shooting knowledge of Microsoft Windows Server, TCP/IP and Desktop configurations.
•In-Depth Knowledge of MS SQL
•Previous experience working with proprietary trading systems and the FIX protocol.
•Must be able to demonstrate technical problem solving skills
•Solid Client Support Skills
•Excellent written and verbal communication skills
•Excellent documentation and knowledge management skills
•Speaks English and Korean
•Russian Language is a plus

- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자