• Technical & Quality Leadership
• Lead and supervise CCS technicians to ensure high-quality repairs in line with brand's standards
• Provide technical guidance and support complex repair cases
• Operations & Standards
• Ensure consistent application of repair workflows and 5S standards in workshop areas
• Monitor productivity, workflow, and operational efficiency
• Team Management
• Plan and allocate technician workload and manage team performance and development
• Support onboarding and skill development of technicians and apprentices
• Coordination
• Collaborate with CCS functions, Repair Coordinator, and Central teams
• Provide technical input on repair feasibility and timelines
경력 및 자격요건
Experience
• Proven team leadership or people management experience (required)
• Leadership experience in operations environments such as logistics, production, repair/service, after-sales, or customer service
• Experience as a senior technician or in technical leadership within repair or leather craftsmanship is a plus
Skills
• Strong people management and team leadership capability
• Fluent English communication skills
• Ability to plan, prioritize, and coordinate team workload
• Understanding of quality standards and operational processes
• Experience in process improvement or operational efficiency initiatives preferred
• Workshop organization and 5S knowledge preferred