Business development
-Work with managing director and setting up commercial targets with analyzing
-Work with boutique managers to ensure success of strategic execution by managing qualitative and quantitative KPIs (clients, sales, service, experts, etc.)
-Analyzes variance against set targets regularly and take appropriate actions
-Drive retail sales performance to achieve monthly, quarterly, and annual targets.
-Analyze KPIs (conversion rate, UPT, ATV, client mix, etc.) and implement action plans to maximize productivity and profitability
-Identify growth opportunities by region, store, and product category in alignment with the merchandising team.
Retail Operation
-Oversee daily/weekly retail operations and ensure compliance with company standards and policies.
-Manage store openings, renovations, and maintenance in coordination with VM, Finance, and HQ teams.
-Supervise inventory accuracy, stock levels, and loss prevention.
-Analysis of staff sales performance to propose action plan & objectives
-Offer guidelines to boutique team for all operational tasks
CRM & Clienteling
-Brief boutique teams on clienteling campaigns and monitor results.
-Ensure an exceptional and consistent client experience across all boutiques.
-Lead the implementation of CRM KPI and clienteling initiatives/in-store activatgion.
-Monitor mystery shopping results and client feedback to ensure service excellence.
Cross-functional Collaboration
-Work closely with Merchandising, Marketing, Finance and HR to ensure full alignment with brand strategy. (Activation, stock handling, training and promotion, etc.)
-Liaise with Regional and HQ retail team (Operation, business development, sales) to report business results, analysis, competitor performance and share best practices.
People Management
-Lead, coach, and motivate boutique Managers and retail teams to achieve business goals.
-Ensure proper staffing, training, and succession planning in line with brand standards.
경력 및 자격요건
-10+ years of relevant experience in retail operations and retail training
-Role models as an ambassador of the brand in terms of behavior and grooming, whether with internal or external customers, online or offline, thereby inspiring the retail teams to do the same.
-Demonstrate ability to drive business KPIs through retail programs and training development
-Strong communication and influencing skills
-Strong leadership skills including empathy, caring, coaching and motivating
-Resourceful, curious, dynamic, and proactive
-Strong numeric sense and great attention to details
-Good English communication skills
-Good computer skills
담당업무
02-6281-5074
hkkim@nterway.com
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