Store Management Support
•Support the Head of Retail in overseeing retail performance, ensuring stores achieve commercial targets and operational excellence.
•Coordinate communication between the Head of Retail, store teams, and external partners.
•Monitor and analyze sales performance, inventory levels, and KPIs, providing reports and insights to drive business decisions.
•Assist in preparing presentations, business reviews, and analytical reports for management.
•Ensure smooth coordination with internal functions to support store operations.
•Assist with and follow up with the retail calendar planning (sales events, store visits, openings, seasonal activities).
•Act as a key liaison during the Head of Retail’s absence to ensure business continuity and alignment across stores.
Training/Coaching
•Drive sales and KPI performance by coaching, training, and developing store teams in selling, service, and product expertise.
•Identify sales opportunities and performance gaps in collaboration with Store Managers, and propose targeted action plans.
•Design and implement coaching programs to enhance KPIs, clienteling performance, and conversion rates.
•Deliver in-store and virtual training sessions, workshops, and follow-up coaching to reinforce skills and engagement.
•Support the rollout and adoption of clienteling tools and service excellence initiatives.
•Follow up on client experience evaluations and lead improvement actions.
•Act as a role model on the shop floor to inspire and motivate retail teams.
•Support the continuous development of Store Managers’ coaching and feedback capabilities.
•Contribute to the design and localization of training materials to reflect market needs and brand values.
경력 및 자격요건
•Minimum 3 years’ experience in luxury/fashion retail, including coaching or training capacity.
•Strong understanding of sales processes, clienteling, and retail operations.
•Proven ability to drive performance through people development and commercial insight.
•Excellent communication and interpersonal skills.
•Good analytical and organizational skills; able to manage multiple priorities effectively.
•Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook).
•Fluent in both English and Korean;
•Alignment with brand values
담당업무
02-6281-5074
hkkim@nterway.com
입사지원
돌아가기
