1. Produce some monthly MIS for reporting for all JAPA partners
2. Determine and carry out the Operation's tasks for allocated GNS partners.
3. Track and report analysis of issues and enquires generated by partners or internal customers.
4. Implement process improvements to prevent issue recurrence, and facilitate changes to process in conjunction with operations areas.
5. Complete the necessary documentation of partner requirements; the partner operations setup; partner contact management setup and escalation procedures.
6. Provide advice and consultancy to partners. Follow up on outstanding day to day operations issues. Anticipate to support up to
approximately 3-4 partners.
7. Provide effective monitoring, reporting and management of service levels to ensure that delivery to end customers reflects the company's brand positioning.
8. Escalate commercially sensitive issues or problems to the Director – Partner Service Delivery, GNS Business Development Manager, with a recommended course of action.
9. Escalate any compliance matters to Director- Partner Service Delivery , Business Development Manager for review and action.
10. Act as an escalation point for partners whose technical issues are not resolved in a timely manner by the Help Desk.
11. Conduct policy/customer service related training courses as necessary.
12. Be the Operations (Process & Functionality) contact for a partner - both during implementation & ongoing relationship management and GNS. This means to support, serve and monitor all partners activities on the network, i.e., Quality Management, TLCM, New Product Launches.
경력 및 자격요건
• Language skills – be able to speak, read & write in both Korean & English.
• Strong MIS analysis skills
• Highly developed relationship leadership competencies.
• Strong results drive.
• Highly developed business and commercial acumen.
• Highly developed Project Management skills - proven for complex and challenging projects.
• Understanding of the Banking Card industry, EMV & the company's Operations.
• Ability to communicate at all levels of an organisation both with clients and internally within the company.
• Knowledge of the industry dynamics and the company's competitor environment.
• Ability to synthesis information from a variety of sources to develop solutions to barriers/issues identified.
• High standard of verbal, written and presentation skills.
• Leadership of cross-funtional, multi-cultural project teams.
• Ability to influence and persuade others to meet the Customer's needs.
• High level of knowledge of operational functions/processes.
• Working knowledge of other utility functions/processes.
• High degree of creativity and thinking “out of the box”.
• High level of knowledge of Business Strategy and direction.
• Ability to analyse customer problems & identity root causes & recommended corrective actions.
• Full understanding of GNS Policies & Functionality is required - including all GNS documentation (technical manuals, policy manuals, etc.)
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5061
kevin@nterway.com
