• Design, develop, and deliver the training programs or projects according to the training schedule for retail staff
• Define the training objective with deep analysis for the target audience and its training needs and develop the training contents for virtual and classroom.
• Work closely with retail and cross functional teams for training needs analysis and to participate in implementing the retail high potential program by coordinating training and acting as a resource to participants.
• Own and ensure adoption of the company’s training strategy, from work closely with global training partners.
• Secure excellent and consistent service across the markets according to Coach Experience service
• Develop, organize and maintain an updated database on training programs, manuals and related records/materials
• Prepare regular training reports in order to evaluate the training results and effectiveness and recommend program changes to enhance staff performance in achieving the goals of the organization
• Conduct store visits and coaching to frontline staff.
• Monitor and maintain training budget
• Liaise and coordinate with internal and external parties in executing training initiatives.
• Stay informed on competitive landscape, service, clienteling, and training innovations.

 Bachelor’s degree in Training, Human Resources Management or equivalent
 Minimum 8 years training experience in a customer contact (multi-location) environment. Retail experience is preferred
 Holder of other professional training qualifications is definitely advantageous
 Strong track record in delivering business-focused solutions in a wide variety of training and development practices.
 Ability to identify, quantify, prioritize, raise and solve problems by synthesizing all information into possible solutions
 Ability to perform routine tasks while challenging existing practices for improvement opportunities.
 Strong in both verbal and written communication in Korean and English

- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 해외여행에 결격 사유가 없는 자