• Design, develop, and deliver the training programs or projects according to the training schedule for retail staff
• Define the training objective with deep analysis for the target audience and its training needs and develop the training contents for virtual and classroom.
• Work closely with retail and cross functional teams for training needs analysis and to participate in implementing the retail high potential program by coordinating training and acting as a resource to participants.
• Own and ensure adoption of the company’s training strategy, from work closely with global training partners.
• Secure excellent and consistent service across the markets according to Coach Experience service
• Develop, organize and maintain an updated database on training programs, manuals and related records/materials
• Prepare regular training reports in order to evaluate the training results and effectiveness and recommend program changes to enhance staff performance in achieving the goals of the organization
• Conduct store visits and coaching to frontline staff.
• Monitor and maintain training budget
• Liaise and coordinate with internal and external parties in executing training initiatives.
• Stay informed on competitive landscape, service, clienteling, and training innovations.
경력 및 자격요건
Bachelor’s degree in Training, Human Resources Management or equivalent
Minimum 8 years training experience in a customer contact (multi-location) environment. Retail experience is preferred
Holder of other professional training qualifications is definitely advantageous
Strong track record in delivering business-focused solutions in a wide variety of training and development practices.
Ability to identify, quantify, prioritize, raise and solve problems by synthesizing all information into possible solutions
Ability to perform routine tasks while challenging existing practices for improvement opportunities.
Strong in both verbal and written communication in Korean and English
담당업무
입사지원
내메일로 보내기
돌아가기
02-6281-5025
alysha@nterway.com
