1) Service Excellence
- Provide a level of service and an experience that distinguishes. Act as a trusted authority to reduce client effort in the resolution of their concerns.
- Honor commitments as the client advocate between internal departments and business processing to resolve client dissatisfaction and build enduring relationships. Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the client’s experience.
- Create loyalty to the Tiffany brand through consistently high communication quality.
2) Gain and Grow Market Share
- Build client relationships by creating a welcoming and gracious ambiance. Use collaborative dialog to understand client wants and needs, Acknowledge and celebrate milestone events and use strategic selling skills to execute sales opportunities that create lifetime memories for our clients.
- Explore clienteling opportunities and build loyalty through personalized service and consistently deliver excellence service which exceeds client’s expectation.
3) Efficiency and Productivity
- Respond to client inquiries and concerns in a consistently efficient and accurate manner without compromising the Brand Experience.
- Display expertise in a multi-system, multi-tasking environment to manage calls, chats, emails, and business processes. Consistently meet productivity requirements based on business needs and KPI metrics(e.g. Contacts per Hour, Average Handle Time and After Call Work).
4) Teamwork
- Contribute to the performance of the department with scheduling flexibility that meets the needs of the business and by assisting new employees with the attainment of their new job skills.
- Contribute to strengthening team cohesion by striving for harmony by being considerate and respectful of team members.
경력 및 자격요건
1) Required
- Over 3 years client service working experience in retail or call center environment.
- Possess excellence problem-solving skills
- Ability to handle call objectively, when speaking with clients who may be irate; ability to handle client
- Warm and elegant voice
- Good team player, diligent, detail oriented, client first
- Ability to work overtime and remain flexible with work schedule; weekends as required.
2) Preferred
- Luxury brand or high-end fashion brand(Jewelry) experience.
- Familiarity with systems used at client care center (e.g. Salesforce, Live Person, Compass) and MS office.
- Knowledge of Client Relationship Management and e-mail response.
- Direct sales experience
담당업무
입사지원
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02-6281-5025
alysha@nterway.com
