CRM
• Generate monthly CRM report, monitor performance and initiate CRM campaigns to achieve given targets
• Partner with out-source customer database agency to generate strategic target customer list upon new product or campaign launch
• Maximize in-store customer data collection and drive enhancements to the in-store digital clienteling platform and roll out changes to the network in close partnership with IT and Retail Operations
Clienteling
• Lead client communication (Image assets management, store light box, LMS, signage, etc.)
• Partner with department stores to cultivate new customers
• Lead VIP Program to improved customer retention and loyalty (eg. VIP voucher)
• Design client journey to enrich brand experience
• Optimize local deployment of top loyal customers treatments (in-store hospitality, gifting, anniversaries)
• Develop clienteling support tools for retail activations (eg. e-vite, F&B, gift, look book, order sheet, etc)
Omni-channel experience
• Lead chatbot service partnering with E.com to reinforce cross channel customer experience
• Participate in store KOL program, and incubating the community
경력 및 자격요건
- Bachelor’s degree or equivalent experience
- 4+ years customer engagement/development experience in Owned & Operated Brand Retail, FMCG, Fashion, Watch, Jewelry, F&B, etc.
- Strong analytical skills and come up with new ideas and suggestions from these results
- Having sense of fashion, trend, retail, and marketing
- Strong teamwork, interpersonal, and communication skills
- Effective written and verbal communication and presentation skills
- Ability to implement strategies, monitor progress, and make necessary adjustments to achieve objectives
- Ability to interact with all levels of employees
- Strong organizational/collaboration skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities
- Working with a global team may mean occasional early or late meetings
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5059
suepark@nterway.com
