1) Client Experience Development
Develop client engagement programs and level up brand experience standard for more client engagement thru tailormade & sophisticated treatments upon all different segmentation of clients
- Lead and elevate the consistency of brand experience by seamless client journey at all commercial touchpoint
- Play an instrumental role to implying best-in-class client experiences thru Art & Culture programs aligned with brand messages
- Reinforce and optimize brand strategy of gifting upon client analysis with detailed insights about preferences & tastes of clients
- Be responsible for all client experience plans & programs, calendar, and HQ communication in due course & time
- Communicate and engage tightly with all our boutiques including Maison Cheongdam for improvement of all our client experience initiatives and bespoke treatment
- Plan, propose and manage optimized budget of client experience actions
2) Orchestrate actions around Client Experience Development
Lead and be responsible for transversal orchestration of all client experience actions upon proactive management of complexity and smart adaptability with flexibility
- Accommodate smartly Maison’s inherent DNA of commitment to Art & Culture when providing for client experience actions at all time
- Anticipate demands upon strategic business drive to be firstly supported by client experience actions then integrate consolidated proposal onto global communication strategy in timely manner
경력 및 자격요건
• Strong time management and organizational skills under pressure
• Ability to manage conflictual complication in matured manner and to do independently multiple projects simultaneously
• University graduate
• Minimum +9 years related experience in luxury, hospitality or client engagement works (CRM, CDM) in agency or in house
• Positive attitude to draw favourable collaboration from colleagues & logical thinking to convince internal & external partners
• Fluent in both Korean & English/ French a plus
• Expert Microsoft Office Suite skills, especially PowerPoint, Excel, and Outlook
• Leader by example, Communicator with welcoming manner, Negotiator thru clear & favorable language, and Collaborator by initiative
• Art lover, Culture aficionado, and Trendsetter & Tastemaker of sensitivity & sophistication
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5025
alysha@nterway.com
