1) RETAIL OPERATION
- Propose and implement all necessary action plans to Retail Manager to improve working conditions in boutique and smoothen daily operations
- Support the introduction of new tools/technology/process in the store
- Deliver company strategy & retail operations guidelines, operations store relocation & renovation etc.
- Ensures that Store Procedure for Retail Operations are followed properly for the concerned stores.
- Developing guidelines for Duty Roster scheduling, Overtime, Part timer, Store Expenses
- Support locally the realization of the Direct event and of the major event coordinating in Communication with Dep. Store
2) COMMERICIAL REPORTS
- Validate Prepare sales reports on a daily, weekly, and monthly basis according to guidelines.
- Consolidate sales data and issue the weekly sales report for Boutiques
- Create and Manage BIR system for various reports based on need.
3) Defective/Spare Part Process Management
• Manage the process for defectives reports with Customer Service in Italy in order to satisfy the customer as fast as possible by week
- Send reports for defective approval
- Follow up on defective results with stores
- Sort out approved defective products on a regular basis (monthly, quarterly)
• Spare part order by week
- Manages spare parts order and delivery
- Monitors the stock level
• Defective Destruction in coordination with Logistics by Quarter
- Send consolidate reports with all defective details and get re-approval from headquarter for destruction
• Repair Vendors – monthly Closing
4) Online order management
• process online orders by placing validation, cancellation and return in Hybris.
• Ensuring validations to be aligned with company policy.
5) Customer communication
• Be the first contact for assisting customer for any requests related to online orders.
• Deliver inbound & outbound call to customer in case of placing cancellation and return
경력 및 자격요건
Education :
1. Relevant degree holder
Languages :
1. Intermediate level English speaker
Professional experience & know how :
2. Min 3 years in customer service and store experience is preferred.
Technical & management skills :
3. excellent knowledge of Excel
Personal & interpersonal skills :
4. open minded, team player
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5059
suepark@nterway.com
