• Create a culture of exceptional customer experience. Strive for excellence in every customer interaction utilizing the service steps in
the Swarovski service and sales program.
• Ensure sales team builds a loyal portfolio of customers by establishing strong relationships with existing customer and actively
recruiting new customers to the Swarovski loyalty programs.
• Be an advocate and role model, demonstrating with active passion and enthusiasm.
• Partner with District Manager and Head of Sales to identify, recruit and develop best in class talents and secure a succession plan in
order to meet requirements for a luxury customer experience.
• Assist in planning and leading strategic plan initiatives in partnership with District Manager and Head of Sales.
• Analyze data, understand industry trends and highlight competition-based trends on a regular cadence, and compare data with
previous years results to benchmark and support continued growth.
• Ability to work cross functionally with a variety of different teams and leaders including executive teams.
• Accountable for the monthly sales plan, setting individual and team goals, sales targets and proactively assess and manage
performance against expectations.
• Manage and motivate the team to drive the business, create a positive and harmonious work environment and foster cooperation
between team members.
• Employee relations; ensures all performance management standards are met, including but not limited to tracking disciplinary
actions and rewarding employees where appropriate, addressing complaints and resolving problems, executing Performance
reviews, and other company initiatives in collaboration with Store Manager.
• Accountable for inventory management, cash handling, loss prevention and health and safety.
• Payroll and time management of the workforce.
• Ensures implementation of all Swarovski policies, procedures and operational processes (GROM).
• Positively demonstrates the brands standards in terms of attitudes, behaviors and grooming.
• Complete all compulsory training programs and transfer the skills to your job.
• Demonstrate learning agility and growth mindset.
경력 및 자격요건
- BA/BS degree, business or related field of study preferred.
- 10 years as a Store Manager in luxury (Flagship preferred)
- At least 20+ with direct reports
- Business development and performance management
- Customer experience management
- Administrative and operations management
- Store and personal standards in accordance with the global guidelines
- Visual Merchandising
- Team management
- Learning completion for self and team
- Staff retention. Maintain headcount and salary guideline
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5025
alysha@nterway.com
