담당업무
Network Management
Implement of network strategy and planning throughout retail network supporting Country Manager
Negotiation with landlords regarding business development and retail operations
Manage boutique projects: opening, renovation, extension, relocation, etc.
Management of Lease Agreement, and other official letters related to Landlords
Performance Management
Retail budget/ boutique target set-up and management
Monitor and revise weekly / monthly / quarterly sales forecast
Develop commercial action plans with each store to increase sales growth and acheive major Retail KPIs
Review Boutique FTE Analysis and do regular meeting/coaching with boutique managers
Competitors’ analysis (opening/closing, sales and activities, Landlord news and so on)
Manage and lead the execution of promotion activities in collaboration with related teams to drive client development activities (Department store DM, in store event and so on)
People Management
Recruiting (interview, hiring) and staffing planning including transfer and promotion
People & Talent Management of Retail team
Appraisal of Retail boutique staffs
Manage HR issues for boutique staffs in coordination with HR
Boutique Operations Management
Maintain the high standards of boutique operations, client service level, and boutique maintenance
Sales inquiry follow up and approval according to Maison Policy (exchange, return, deposit and so on)