Client Engagement Performance
• To support Client Engagement Senior Manager, communicate with HQ to define retention targets for the region and for individual stores
• Report back to Client Engagement Senior Manager on performance and customer retention strategy plans. Provide regular HQ feedback
• Regularly monitor stores’ performance and obtain from the Client Engagement Analyst the necessary insight to unlock specific opportunities
• Review and discover partner companies to carry out local initiatives
• Elevate customers’ experiences by developing engagement strategies
Customer Retention Strategy Planning
• In line with the Global Customer Retention Strategy, develop yearly, quarterly and monthly regional plans to be executed through the Retail line
• Communicate to Client Engagement Senior Managers key CRM focuses and actions
• Interpret on a monthly basis key top customer retention opportunities and input this as part of the customer strategy plans for the Retail leaders
• In partnership with the Client Engagement Senior Manager and Marketing to define the regional value proposition that would maximize the overall contact strategy targeting
Set up Retail for Client Engagement success
• In partnership with Training, define a holistic CRM training plan, looking at on-boarding, ongoing support and ad hoc training needs
• In partnership with Corporate Client Engagement team and Retail Operations, ensure all stores receive and are able to use all CVM tools
• Coordinate a consistent regional Quality Monitoring of the program and follow up on any challenge that arises. Regularly feedback to corporate on quality of communication from Sales Associates
• Set Client Engagement Budget and monitor ROI
• Guardian of legal & operational compliance of CRM activities for the region
• Plan and execute Flagship store exclusive consumer journey
경력 및 자격요건
• 3 ~ 5 years of experience in CRM / Clienteling role
• Fluent both Korean and English
• Strong Communication skills, strategic and innovative thinking required
• Project Management (i.e. external events, styling class, pop-up etc) Experience
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
내메일로 보내기
돌아가기
02-6281-5025
alysha@nterway.com
