➢ Key responsibility 1 : Training & Coaching
- Implement training programs, assessment to develop product expertise, service, selling and clienteling skills, improve boutique efficiencies
- Identify training and development needs within the organization and devising training strategies that aligned with business objectives
- Lead leadership and diverse motivation program for both Office and BTQ teams
➢ Key responsibility 2: Management of Client Experience in retail networks
- Oversee and monitor NPS and mystery shopping process and seek for improvements in collaboration with Retail performance manager.
- Analyze and implement relevant action plans in coordination with Retail performance manager following results.
- Management of complaint escalation process across retail networks; Domestic, Travel retails and Specialist POS and provide sufficient supports and resolution for clients and boutiques. .
➢ Key responsibility 3: Management of Care Service/after sales service Journey
- Management A to Z care service/after sales service journey across retail networks; Domestic retail, Travel retail and Specialists (dealer POS)
- Actively participate in CS process updates and improvements for better client experiences in boutiques.
- Identify training & coaching needs and plan and provide the training and boutique visits when necessary for boutiques.
➢ Key responsibility 4 : CRC(Client Relationship Center) management
- Management of external partner for CRC to meet Piaget service standards.
- Ensure the quality of service provided by CRC, to client and boutiques.
- KPI reviews and management
경력 및 자격요건
Requirements
• Proven work experience as a Training Manager preferably in Retail business.
•Luxury Jewelry and/or Watchmaking experience is a plus
• Minimum 10 year-working experience
• Passionate about fine jewelry and high jewelry
• Gemological education is regarded as a strong plus
• Good knowledge of high-end luxury business and products
• Excellent communication, leadership, and coaching skills
• A keen interest in the product range
• Ability to plan, multi-task and manage time effectively
• Good planning and organizational skills
• Self-motivated and positive energy
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5025
alysha@nterway.com
