1) Store Performance Enhancement & Coaching
• In collaboration build the stores performance goals and in partnership with the Retail leaders continuously review & drive performance across sales, retail KPIs, non-selling activities.
• Work in partnership with the General Manager, Finance and HR on FTE planning, productivity & optimization with the ultimate goal of delivering service excellence through an elevated Client experience.
• Identify and analyze amount of time client advisors allocated to responsibilities other than sales/clienteling and provide recommendations, which will maximize the client advisors' time with their customers.
2) Retail Training
• Implement training programs, assessment to develop product expertise, service, selling and clienteling skills, improve store efficiencies, drive retail excellence, optimizing sales professionals’ productivity as well as brand loyalty, and market share growth.
• Partner with management on appropriate training roadmap that supports our business strategy and on the long-term Planning, Annual Profit planning and budgeting process to ensure in fostering key capabilities required for the company’s growth plans through training and development.
• Liaise with related departments to define actions plans following mystery shopping results and to develop specific programs to improve client experience and loyalty.
3) Operational Excellence
• Monitor operational performance of all store operations inclusive of inventory flows and accuracy, team operational productivity, inventory organization.
• Analyze and monitor individual store inventory productivity, driving optimal operations inclusive of scheduling, timely deliveries, organization of teams to deliver exceptional Client Experience FOH & BOH with strong partnership across departments and store teams.
5) Lead Retail Projects
• Constantly fine tune our Retail Presence (Grooming) to engage properly with clients
경력 및 자격요건
• 15+ of Retail operations, Retail excellence, Training experience in luxury retail
• 5+ years of retail leadership experience
• BA or BS degree or greater
• Significant experience working around topics such as Retail Operation, Retail Analytics, KPIs and Retail Training in a leading luxury company.
• In-depth knowledge for the luxury market, as well as highest standards of client experience.
• Strong consultative, coaching, communication and influence skills
• Expertise in training and facilitation skills
• Excellent influence, interpersonal communication, problem solving, follow up and creative solution generation skills
• Ability to collaborate productively and ability to lead and influence in a team environment
• Agile with entrepreneurial spirit, finding new approaches and solutions to the challenges
• Strong English verbal and written communication skills
• Business acumen, numerical agility and forward-thinking
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5025
alysha@nterway.com
