E-Commerce:
- Fully responsible for E-Commerce sales targets as well as online retail boutique P&L
- Manage all online activity Decision-making for the website, develop and implement E-- - Commerce strategy in order to improve website performance
- Develop 2-3 year local strategic business plan for E-Business (strategies to build site visibility, increase sales, basket size)
- Build E-Commerce product assortment planning and campaign calendar, so as to reach sales target and ensure full alignment with E-Commerce central teams
- Ensure the stable E-Commerce functionalities on website in all the operational processes
Oversee CRC team including Client Relations Center (CRC) activities:
- Manage and guide Client Relations Center Ambassadors with CRC Manager to make sure the quality of client services are in line with Maison expectation.
- Ensure Client Relations Center’s services and protocols are in line with contractual agreement with the Group and meet client expectations in the Korea market
- Make sure all transformation initiatives undertaken by local CRC or the International HQ based in Paris, including streamlined reporting, operational excellence programs and systems requirements to improve customer satisfaction, business impact and efficiency
Intelligence - Keep abreast of local digital environment:
- Keep an eye on industry trends and competitor activities and recommend actions to ensure we build and maintain a leadership position in E-Commerce
- Ensure brand consistency on local retailer website
- Market Intelligence regarding digital
경력 및 자격요건
- At least 10 years of experience in a similar role
- Bachelor's degree in business, E-Commerce, E-Marketing or related field required
- Experience developing and overseeing E-Commerce strategies
- Experience in traffic analysis and reporting tools (Google Analytics)
- Strong business process understanding (client information management, order processing, client support, etc.)
- Knowledgeable of E-Commerce trends, competitive landscape and digital client experience
- Strong strategic analysis and strategy development skills
- Solid understanding of the local consumer behavior and digital landscape
- Background in Call Center / Contact Center / Client Relations Center is a plus
- Fast-learner, rigorous, organized, dynamic, proactive and team player.
- Excellent communication skills in Korean and English
- Must possess the ability to work in a dynamic, service oriented, matrix corporate environment
- Must engender a positive “can do” attitude in others
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5025
alysha@nterway.com
