Manage external Ecommerce Operator to drive online sales and performance together with Sales Manager and HQ as a key member.
Reporting on Ecommerce metrics on a weekly and monthly basis.
Co-ordinate with vendor on daily operations of the brand site, including customer queries and refunds where needed.
Actively maintain site by performing spot checks and liaise with Merchandising Manager on product preparation (launches/deactivation, product descriptions).
Ensure functionality of EC site by doing website checks.
Responsible for all applicable order transfers, cancellations and returns. Management in Ecommerce system Responsible for order management across sites to ensure timely deliveries and returns.
Plan and execute Ecommerce activities.
Report and analyze Ecommerce KPIs (Sales, conversion rate, traffic etc.) and activities for all sites.
Report and escalate issues to relevant internal and external stakeholders for troubleshooting.
Competitor monitoring and suggestions on improvements for an optimum customer experience.
Support Customer Service team in service recovery and providing any necessary information on orders.
Work with digital marketing agency to optimize returns on ad spend and to comply with HQ schedules/guidelines.
경력 및 자격요건
2~5 years of working experience in Ecommerce business of the brand site.
Experience with Magento platform is a plus.
Familiar with standard concepts and procedures within website and internet functions.
Experienced with Google Analytics and Microsoft Excel.
Digital Marketing knowledge and experience would be beneficial.
Interpersonal and organizational skills, analytical ability. Passion to drive initiatives.
Proficiency in both English and Korean.
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5059
suepark@nterway.com
