Key responsibility 1: Management of Client Service Operations
- Manage customer care service across all networks; Domestic retail, Travel retail and Wholesale dealer POS
- Actively participate in CS process updates and improvements for better client experiences in boutiques
- Identify training & coaching needs through boutique visits when necessary
- Communicate and implement the International Service Policy in cooperation with retail and CS (Customer Service) teams and inform boutiques in timely manner.
- Actively communicate with RCS to improve repair service flow and process
- Proceed with appropriate analysis of boutique CS performance and KPI results, and all necessary action plans in order to ensure optimal performance and service
- Monitor stock management follow-up; RO (Repair Order) inventories, spare parts etc.
- Communicate and follow up the legal documents with the government agency
Key responsibility 2: Management of Quality Controls
- Report and follow up all quality issues on products with HQ
- Supervise the quality control through constant trainings towards BTQ staffs in order to minimize non-sellable products generated from BTQs while operating
- Define the quality condition with a solid guideline given from HQ
- Manage the physical inspections on the stock of warehouse and maintain the stock in correct condition
Key responsibility 3: Management CRC (Client Relations Center)
- Management of external partner, CRC to meet the service standards
- Review the weekly/monthly report and provide correct guidelines and feedback in order to ensure the quality of service provided by CRC, to clients and boutiques
- Provide relevant training for better client service and maintaining excellent service level
- Lead CRC projects in line with HQ
경력 및 자격요건
QUALIFICATIONS:
University degree followed by 7 years’ experience
Experience in CS functions or watchmaking & jeweler industry highly appreciated
SAP, Salesforce experience preferred
SKILLS:
Fluent in spoken & written English
Good communication and interpersonal skills
Attention to detail
Analytical skill
Quick learner and multi-tasker
PERSONAL SKILLS:
Client-oriented mind set and attitude
Self-confidence, Integrity, Empathy, Emotional control
Balance between rigor & flexibility
Assertiveness
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5059
suepark@nterway.com
