• Conducts requirements sessions with business users and subject matter experts. Provides guidance in formulating new requirements and aims to improve business processes by coming up with creative and alternative approaches to solving business problems.
• Conduct solutioning sessions, document current and to-be systems flow, and contribute to detail functional documentation and user stories to support the development team
• Work closely with brand Global IT to manage the deployment and the projects in the Retails from an application point of view (e-Commerce, POS system, CRM, Omni-Sales, Call Center etc.)
• Identifies and understands business strategy, issues and opportunities and assists business partners in identifying and prioritizing new initiatives and capabilities.
• Work regularly with regional Retail Operation and IT tech service team on own store development, including but not limited to the IT support of store new opening, remodel, relocation and closure & etc.
• Assists in developing test cases and participates in the quality assurance process to ensure that requirements are properly implemented. Assist in producing user training documentation and works with the business to train users
• Monitor on applications’ incidents. Take preemptive measures for potential risks on B2C solutions and actively work with the Business and Application Support Team to resolve problems/incidents
경력 및 자격요건
• Bachelor's degree
• 6-8 Years of experience in an IT Business/System Analyst role
• Hands on experience in requirements gathering, design, development, and testing of e-commerce, call center and retail applications. Experience in Salesforce Commerce Cloud (SFCC) is a plus.
• Demonstrated experience documenting use cases and functional requirements
• Excellent Business Process Knowledge, Analytical and Problem-Solving Skills
• Excellent Korean and good English written and verbal communications skills
• Strong presentation skills
• Strong business acumen
• Ability to communicate effectively with business users, stakeholders, product managers and development team a must.
• Samples of design documents as well as operational documentation may be requested.
• Demonstrated experience documenting use cases and functional requirements
• Demonstrated ability to effectively lead cross functional departments in requirements sessions
• Demonstrated ability to partner and liaison between business users and a technical development team
• Sensitivity to the multi-cultural characteristics of a global IT organization
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5059
suepark@nterway.com
