 Manage the helpdesk team and evaluate performance
 Ensure customer service is timely and accurate on a daily basis
 Train and support helpdesk support and officer
 Set and meet specific customer service standards
 Develop regular reports on helpdesk team’s productivity and service quality
 Propose, define, deploy and optimize helpdesk practice and solutions
 Ensure IT projects implementation successful
 Align security protection according to Group Security Policy
 Ensure IT Infrastructure availability and performance
 Assist IT Head to manage IT budget
 Service Delivery Management

- Education: Bachelor Degree in Computer Science or equivalent.
- At least 10 years of IT working experience with at least 3 years of Services/Operations/Project Management experience in IT.
- Experience in retail/FMCG background a plus
- Experience and good knowledge in service delivery management, LAN, WAN, Email, Unified communications, Tele and Data communications and Networks
- Windows Client / Servers, Apple iDevices, Hardware technologies
• Network TCPIP, Routers, Switches, Wide-Area Network, MPLS, IPSec, VPN, WAN acceleration, VoIP, QoS, Meraki SDWAN solution, Active Directory, SCCM, Office365, OneDrive, Private/Public/Hybrid Cloud Computing, Skype for Business
• Security Protection : Firewall, Proxy, Anti-APT, Anti-Malware, Phishing, Scamming
• Internet technologies : SMTP, DNS
• Computer room operation : environmental protection and setup, racking design and setup
- Solid knowledge of information technology system management (ITSM) principles and practices:
• Working experience with ITSM/ITIL as IT operator
- Professional certifications:
• Windows (MCSE/MCITP), ITIL Certification
- Candidate should be a good team player in a large international environment.
- Excellent customer service skills.
- Excellent spoken and written communication skills
- Result orientated, excellent communication and organizational skills.
- Logical Thinking and Analytical Mind-set

- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자