• Client Engagement thru strong clienteling calendar (International, external & in-store events)
• Drive local sales, continue to reinforce brand positioning and desirability, deliver outstanding luxury brand client experience through events & experience
• Work closely with events team to implement and organize events and in-store actions within guidelines and defined budget
• Build & animate clienteling calendar with retail, store managers and merch teams
• Understand store specific clienteling needs and challenges, be able to tailor tools/animations support accordingly, deliver in store clienteling activities calendar
• Ensure attendance of right profiles for each event, work closely with retail / store managers
• Map & define specific animation formats for specific clienteles
• Evaluate effectiveness of each event and send post event evaluations to all relevant parties including HQ in a timely manner, follow-up on event ROI
• Monitor the in-store budget usage, support retail with personalized client actions, giftings and money cannot buy experiences
• Prepare clienteling budget forecast, ensure proper follow up of expenses & respect of budget
• Explore new partnerships on client acquisition and bring new lifestyle experiences to our clients
• Explore new partners on local client recruitment
• Reinforce collaboration with department stores clienteling teams to ensure the continual recruitment of high potential customers.
• Provide money cannot buy experience offerings to top clients through partners and networks
경력 및 자격요건
• Degree holder with at least 5+ years experience in CRM management, preferably in luxury market.
• Strong PC skills in various MS Office applications
• Excellent communication and presentation skills, with excellent fluency in spoken and written English.
• Customer focus, strategic thinking, excellent people skill, business acumen, analytical ability, problem solving, planning and organizing skill.
• Outgoing and friendly, assertive, positive service attitude & teamwork and action oriented
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5025
alysha@nterway.com
