Retail Operations/Boutique projects (existing tools and new omni channel services)
• Spend time in boutiques to fully understand operational processes
• Roll-out projects at local level, train boutique teams on new tools & processes (GROOM, KRONOS, RDV, RFID, traffic counting, e-card, my POS, SAP…)
• Monitor all new projects and tools, share update on status and provide boutique feedback to local and Regional Retail management
• Support boutique administrative duties such as stationery arrangement, named cards, uniforms, delivery requests …
• Track and follow up boutique operations expenses and purchase orders coordinate with Finance (Monthly boutique expense retail purchase orders in SAP system, other retail expenses…)
• Is leading the different in system test sessions (key-user tests, provide end user training )
• Build regular newsletter for boutiques and Retail management

Maison’s policy & Group’s processes / procedures
• Ensure Maison’s & Group’s processes / procedures are respected in boutiques and up to date
• Ensure commercial policies/golden rules are respected in all boutiques by providing update and training if necessary
• Support boutique staff in their daily operations when needed (NSI handling, IT support request, purchase order for RIC Admin, department store floor related (department store POS, floor training arrangement and so on….)
• Track RIC audit reports and follow up with action plans for improvement

Customer Services
• Support the adaption of CS tools in the boutiques
• Support with roll out and provide the feedback on CS projects (such as pick up & delivery) and tools
• Provide support to boutiques on daily CS inquiries, issues and liaise with Richemont CS and/or VCA Regional CS team for support as needed to resolve the issue.
• Regular meeting w/Regional CS team, Brand CS to share best practices, local status and so on

- Over 1 year experience in retail field
- Bachelor’s degree
- Strong verbal and written communications skills and fluent in English

- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자