Client Service Management
Elevate client experience by consistently delivering memorable moments
• Define and deliver KPIs based on business requirements, omni channel sales and clients’ needs
• Create a culture where all client advisors contribute towards a consistently high standard of client satisfaction by defining, modeling and holding staffs accountable for demonstrating behaviors that enhance client engagement and represent brand values
Business Accountability (Sales)
Contribute to sales achievement and drive lifetime loyalty and spend
• Foster a climate of Sales Excellence
- Enhance client engagement and build enduring relationships that create lifetime value through repeat sales
• Actively support and develop sales incentives that drive a culture of excellence and support sales achievement
Talent Management
Elevate and retain talent to ensure a winning team and create a best in class service organization
• Develop and execute a Talent Strategy for client service team to recruit, retain and develop a high performing team
• Continuously encourage, coach and provide qualitative feedback to keep CS team high standard
• Identify area for improvement or training needs
Data Integrity/ Reporting/ Projects Management
• Responsible for the highest level of data integrity of client information in adherence with all policies and procedures.
• Keep track of KPI data and identify issues and opportunities
경력 및 자격요건
• More than 10 years experiences in Client Service, Client Service training or sales management in retail or luxury retail industry (luxury industry is preferred)
• 3+ years’ Experiences in team management
• University graduate
• Strong communication skills (English is preferred)
• Strong client oriented and people focus
• Solid knowledge of client service management
• Proficient OA skill
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
내메일로 보내기
돌아가기
02-6281-5025
alysha@nterway.com
