- Responsible for managing all client data collected across all channel (Internal, External, Ecommerce and Website)
- Implementation of global CLIENT strategy and ensure strategic consistency in all D2C communication tools (MMS, DM, Letters etc) in cooperation with Marketing department
- Monitoring Client PIs (Conversion, Data Capture, Data integrity etc) to ensure targets are met
- Development and preparation of Client dashboard, reports or relevant charts to provide analytic insight to team and boutique
- Key User of relevant CLIENT tools (Salesforece, The View)
- Provide relevant training to ensure the proper usage of CLIENT tools especially in boutique
- Ensure compliance in management of client data in collaborate with relevant business parties (HQ, Internal Audit, Legal department etc)
- Solution manager of CLIENT tool environment in any case of technical issues ahead
- Client tool management
- Responsible for managing client tools (gift, catalogues etc) and right implementation of tool in client’s purchase journey
- Monitoring each boutique client performance and support to boutique’s to achieve the target
- Plan a yearly local gifting strategy and develop a gift for each occasion in close communication with boutiques and HQ/ Region
- Managing relevant budget for client tools and tracking ROI of each action taken in cooperation with boutique
- Ensure operational excellence in managing relevant tools
- Research of customized tools and experience for development of client gifting and treatment
- Monitor & drive) client Performance and oversee the development of Client experience program in wholes network
- Frontline of client engagement with business partners ( department store, retail partners )
- Support and guide boutiques to maximize the impact of each events, in-BTQ animations &for client experience .
경력 및 자격요건
Person Specifications:
- Academic / Professional Qualifications
- Good computer skills related MOUS (PPT, Excel, Word)
- English required (English documentation and translations)
Work Experience
- At least 5 -7 years of relevant digital retail experience, preferably from retail background
- Minimum 5 years of experience in a similar role (experiences in luxury retail preferred).
- Experience in CRM, client developing, client engagement, client relation CRM marketing
Required Competencies
- Database knowledge
- Positive and open-minded
- Strong caliber in analysis and accurate skills
- Ability to perform complicated analysis like forecasting, regression, and cannibalization.
- Patient and detail-minded, with constant innovation and work dynamic
- Strong communication, interpersonal, and presentation skills as it will be the most required skills.
- Strong knowledge of PowerPoint, Word, and Excel.
- Strong team oriented.
- Solid understanding of luxury/jewel business and VIP customers behavior
- Excellent communication skills in Korean and English.
- Must possess the ability to work in a dynamic, service oriented, matrix corporate environment
- Must engender a positive and proactive “can do” attitude in others (be a lateral leader)
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5025
alysha@nterway.com
