• Support Retail Manager and General Manager in the development of the Customer data analysis and Utilization, Managing Store Event, Handling Customer service and After Service.
• Provide weekly & Monthly CRM data capture rate with store and all functions.
• Plan & Execute the pre-and post- in store event.
• Reporting Customer traffic & Market trends update and analysis on competitor’s project specially in-store event.
• Collecting and Reporting sales strategy plan from stores on a monthly basis.
• Managing in boutique’s event and communicate with boutique staff and coordinate subsequent necessary support.
• Plan & Execute CRM programs with promotions. (i.e., Department store promotion)
• Journeys to enhance customer experience.
• Brand Image Management
: Monitor & Follow up for counterfeit and/or trademark related issues and/or reports.
• Customer Service Management
: Monitor & Follow-up customers' claims and effectively communicate with relevant parties (Customer insurance, Product, CCC, Dept. stores etc.).
• After Service Management
: Managing After Service progress and handling.
• Ad hoc tasks or projects as assigned.
경력 및 자격요건
Academic / Professional Qualifications
• University degree or same level
Work Experience
• At least 3 ~ 5 years of relevant experience.
• Experience in luxury retail industry. (Preferred)
Required Competencies
• Ability to plan, manage multi tasks simultaneously with superior time-management skills.
• Interpersonal and problem-solving skills.
• Excellent communication skills to fit with all internal departments and clients.
• Proficiency in written and spoken English language.
• Advanced knowledge of MS office software.
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5059
suepark@nterway.com
