The Manager Development Program (MDP) is a career accelerator designed for experienced candidates that have an interest in becoming a manager within a Client Service environment, in as early as 12 months time! Your role as Client Service Associate is to understand our clients’ knowledge gaps, identify experts with the knowledge that can address them and then to recruit & connect those experts with our clients.
* Your Responsibilities
- Understand client requests and conduct high-level industry research to deepen
grasp of client knowledge gaps
- Conduct extensive industry expert searches and recruit them on various
platforms (internal databases and external recruiting platforms), using warm and
cold email and phone outreach.
- Engage industry experts through effectively communicating the AlphaSights
value proposition, gaining their interest in client projects, assessing their
suitability and negotiating the terms of engagement
- Connect clients with industry experts through one to one interactions, by
scheduling phone calls and other interaction types, and ensuring interactions
take place
- Deliver excellent client service through proactive follow up and making
recommendations for next steps
Manager Responsibilities
- Managing People: develop a high performing team of Associates through
training, coaching and mentorship
- Leading Strategy: establish team operations and improve workflow processes to
maximize efficiency and deliver high quality client service
- Growing Accounts: strategically grow a book of business by building client
relationships, gathering client insights, upselling services and maximizing
revenue on projects
- Office Responsibilities: involvement in team recruitment, interviewing and
participating in cross functional initiatives
경력 및 자격요건
- Fluency in Korean and English are essential
- 2+ years of full time work experience post bachelor’s degree
- Leadership aptitude: a desire in becoming a people manager on Client Service with
the promotion of the program, previous exposure in people management as a plus
- Growth mindset: the ability to develop in your role over time and view setbacks as
learning opportunities
- A client-first mindset, which means a relentless commitment to work on clients’ behalf
and surpass their expectations
- The drive and resilience to deliver excellent service amidst tight timelines and
changing circumstances
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
내메일로 보내기
돌아가기
02-6281-5006
yhchung@nterway.com
