1. Product expertise and training
• Ensure sales team are experts in products across all categories as well as training on sales techniques to explain key features and benefits
• Support in the generation of a product culture where all employees understand technology, products and promote advocacy of the brand
• Take personal responsibility for maintaining knowledge of product range (past, present and future), competitor products and activities and overall awareness of the categories participates in
2. Sales/service capability development and operational effectiveness
• Drive sales/customer service effectiveness through the development and implementation of supporting tools, materials, systems and reporting
• Maintain the sales/customer service capability framework in conjunction with HR and work with training manager to ensure assessment, development and coaching is executed consistently and in alignment with development objectives.
• Proactively coordinate and manage new starters in the sales/customer service team with a comprehensive onboarding plan that covers all elements required to be effective in the role as soon as possible, including but not limited to process, product training, capability framework and relevant systems/reporting
• Liaise with Marketing to produce sales/customer service aids and materials for use by sales team
3. Sales/customer service competencies and training delivery
• Develop and enhance sales/customer service competencies and softskill trainings based on audience needs
• Deliver the methodology as well as the role-playing session that sales/customer service can practice with real case study
경력 및 자격요건
• 5 years in delivering training and creating contents
• Experienced in working and understanding field sales and service
• Understanding the selling skills needed (listening / questioning and closing)
• Knowledge of using best practice sales process
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5059
suepark@nterway.com
