1) Client management
• Initiate, plan and implement CRM activities based on client data analysis
• Monitor client recruitment and loyalty programs to enhance client relationship
• Drive client journeys across the channel (Digital, Email, SMS)
•Prepare and consolidate various reports, monthly budget report, event report, etc.
2) Event management
• Propose, organize and execute client events
• Work closely with store teams to ensure proper maintenance of client database and smooth operation of CRM activities
• Support projects and ad hoc duties as assigned
• Explore the partnership opportunity for recruiting new clients, such as dept. store’s VIP division, luxury hotels, private clubs etc.
3) CRM Giftings
• Manage the CRM gifting plan and gift inventory
• Explore and suggest gift categories to build strong client’s loyalty and maximize ROI
• Manage gift budget
• Work with sales professionals/ retail team for gifting, special occasions, etc. to drive sales and client’s retention and engagement
4) Administration
• CRM related materials translation
• Research and report on competitors’ activities
• Work closely with relevant teams to ensure strategies and actions are implemented according to Brand guidelines (Stores & IT team)
경력 및 자격요건
- Bachelor’s Degree
- 7+ years’ CRM experiences in retail industry (Luxury industry is preferred)
- Creative and Pro-active individual with strategic planning skills
- Good interpersonal skills, team player, self-motivated
- Command of strong English reading and writing skills
- Proficient OA skill
- Strong data mining and analytical skills
- Solid knowledge of CRM management and business
- Strong client oriented and people focus
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5025
alysha@nterway.com
