1. Create high touch and seamless service model depending upon consumer needs to protect the company and brand’s reputation
– Minimize reputational risk thru appropriate risk management
– Provide assisted shopping experience to our customers thru virtual consultation capability
2. Improve productivity and processes thru enabling consumer self-service tracking and building optimal work process for online case management
– Drive building refund/ exchange order cases management process for all channels
– Create consistent work process model integrating 3pp channels
3. Drive revenue generating opportunity with launching of live chat for all brand malls and increase share of live chat cases
– Maximize usage of live chat for higher productivity
– Improve service during key shopping moments for maximum business opportunity
4. Enhance operational effectiveness
– Utilize consumer care data to track progress on regular basis to identify trends, revenue, productivity, channel mix and contact reasons
– Enhance capability of product related case management
– Drive phone system upgrade to integrate into sales force system
5. Team management as a leader of consumer care team
– Build more flexible working structure to better support brands
– Collaborate with multiple functions for effective communication
– Test and learn on building new organization structure to drive transformation
경력 및 자격요건
Qualification
• Bachelor degree
• More than 10 years customer service experience
• Retail industry experience is preferred
• Proficient in English (written, verbal)
• Proactive attitude, leadership skills
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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돌아가기
02-6281-5053
shs@nterway.com
