Ensure that the Retail organization is well trained at the required level on Quality topics in terms of product handling, product storage and product quality issue handling
⚫ Ensure that quality guidelines are respected and followed
⚫ Lead in market execution of global quality initiatives
⚫ Develop and maintain regular reporting with measurable KPIs to ensure good follow up of the department
⚫ Collaborate closely with Client Services Center to solve any customer relevant inquiries and service requests
⚫ Collaborate regularly across departments and countries on retail quality improvement
⚫ Identify, analyze and report quality issues and provide recommendations to improve
⚫ Manage repair process, involving managing cross functional communication, system , 3rd parties, and repair parts and supplies
⚫ Provide positive leadership through effective communications to coach, train and motivate technicians
⚫ Foster a sense of teamwork throughout the organization
⚫ Team management to solve problems by consolidated approaches
⚫ Ensures continuous improvement and business sustainability mindset
⚫ Perform other duties as assigned or required
⚫ Regular travel to visit boutiques and warehouse
경력 및 자격요건
Minimum of 10 years previous experience in luxury customer service and care center experience
⚫ Previous Experience in a client call center mandatory
⚫ Strong sense of initiative and solutions oriented with clear demonstration of a customer first mind-set
⚫ Outstanding communication skills, both written and verbal
⚫ Clientelling experience
⚫ Strong analytical and technical skills with excellent attention to detail
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5025
alysha@nterway.com
