1. CRM STRATEGY
- Define local CRM strategy and actions aligned with annual business plan
- Develop key strategies on client acquisition, retention and re-activation
Key responsibility
2: CLIENT EXPERIENCE & TREATMENT
- Design & optimize client journey and client experience across all touchpoints
- Develop client follow up programs, in-boutique experiential activations, ACE clienteling program
- Define gifting strategy and client treatment plan based on client segmentation
- Adapt client activation campaigns from regional team & HQ CRM team
- Collaboration with Communication team for CRM budget follow up
Key responsibility
3: CLIENT DATA MANAGEMENT
- Monitor data capture & CRM KPIs and develop improvement plans
- Perform client segmentation & create various client lists
- Conduct CRM data analysis with insights sharing
- Support all data enhancement projects (e.g. CDB, Salesforce, SAP)
Key responsibility
4: CLIENT MARKETING
- Develop client communication plan & drive-to-store activities on social media platform
- Develop in-store promotion calendar & activities aligning with marketing calendar
- Analyze activity results to support further action
- Promote the use of The View clienteling app and develop contact plan
- Monitor regularly by boutique regarding client contact and follow up actions
Key responsibility 5: STRATEGIC PARTNERSHIP
- Explore new strategic partners
- Collaborate with partners to acquire new VIPs to expand HJ client pool
- Develop events & joint promotion campaigns with partners to recruit new clients
경력 및 자격요건
- Over 10 years of professional experience related to Client Relations
(Luxury Jewelry and Watch, Fashion will be plus)
- English fluent
- Excellent communication, analytical and organizational skills
- Pro-active approach to tasks and ability to manage several projects simultaneously and timely
- Result-oriented
- Team player
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5025
alysha@nterway.com
