- Handling dealer enquiries and daily support for dealers regarding products, pricing, delivery times etc.
- Handling the order process for Korea in SAP -> processing sales orders of customers and purchase orders to HQ;
- Supporting customers regarding online partner portal with the aim to achieve > 70% of orders being placed online by end of 2022
- Handling EXW shipments from HQ to Korea dealers, including all related shipping documentation,
- Monitoring outstanding orders and addressing critical lead times with HQ
- Quotations in SAP for the sales team and customers
- Claims / return / replacement handling for customers
- Data administration (SAP, Salesforce)
경력 및 자격요건
• Bachelor’s degree
• 5+ years’ experience in customer service in BtC or BtB environment (selling physical products incl. logistics (import/export) from overseas to Korea
• Experience with SAP (desirable)
• Good communication skills, service oriented, being able to multi-task
• Able to work independently and organize and prioritize tasks efficiently
• Good English skills (written and spoken)
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5059
suepark@nterway.com
