- Provide detailed qualitative analysis to optimize the Client Service Center in order to help make informed decisions to improve experiences for clients and employees.
- Formulate recommendations and prepare qualitative and quantitative reports and presentations for cross-functional team members and management on a consistent basis.
- Analyze business processes and existing reports and client surveys to create new reports that will establish both short and long-term strategies as well as enhance the effectiveness of the department.
- Create reports on labor planning and staffing optimization. Evaluate and understand staff forecasting needs and patterns to ensure appropriate coverage.
- Analyze the sale performances and share with management; propose updates according to the global strategy of the company.
- Work with the HQ and Data teams on global projects and analysis
- Support the team with ad-hoc reports and other administrative works
경력 및 자격요건
- Minimum 5 years previous experience
- Bachelor’s Degree in related field
- Knowledge of relational databases (SalesForce)
- Practice of analytical tools and languages (PowerBI, DKlick, SAS, SQL)
- Proficient in Microsoft Office – advanced excel skills
- Previous experience in Call Center setting preferred
- Outstanding communication skills, both written and verbal
- Clear demonstration of a customer first mind-set
- Fluent in English and native Korean
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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돌아가기
02-6281-5025
alysha@nterway.com
