o Responsible for supporting all users’ workstations, in terms of hardware and applications, as level 1 & 2 support
o Responsible of maintaining the overall IT infrastructure of the location, including the conference rooms equipment and the network equipment (IT closet, WiFi…)
o Onsite support for the Call center software and the CTI (Computer Telephony Integration) component
o Strong Collaboration with the IS&T team, located in the country & HQ
o Work closely and regularly train the 3rd party Service desk team in charge of the level 0 & 1 support of all users
o Create knowledge-base & document repository when needed
o In close collaboration with the IT Manager, participate to the project’s roadmap at the IT corporate level:
o Assets management of all hardware for corporate & stores
o Assistance with all IT projects locally or in collaboration with our central team in Paris.
경력 및 자격요건
Skills and Competencies:
- Strong proactive communications skills, entrepreneurial approach, and ability to function in a fast-paced environment
- Coordination ability; managing communication, timelines, defining objectives, and delivering in a timely manner.
- Organized and detail-oriented, with a strong ability to manage multiple tasks simultaneously with un-prompted follow through
- Strong analysis, troubleshooting and problem-solving skills
Requirements:
- Over 5-years or more of experience in IT on a similar position
- Bachelor’s Degree in computer science or equivalent
- Hands-on experience with troubleshooting and repairing complex IT issues
- Previous experience in a call center environment will be a plus
- Previous experience in help desk support will be a plus
- Proficiency in IT workplace support with devices such as desktop, laptop, monitor, mouse, keyboard, printer and etc.
- Proficiency in digital workplace including Windows, Microsoft Office 365 including Teams and OneDrive, Chrome, IE, Zoom
- Expertise configuring and managing Apple iOS
- Expertise in Microsoft Active Directory and managing Group Policy
- Proficiency Windows 10; Server 2016 and 2019
- Exposure on TCP/IP protocols and LAN/WAN configuration
- Fluent in English speaking preferred and written communication with regional/global team is required
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5059
suepark@nterway.com
