- Partner with HQ to implement training programs according to HQ guidelines & global + local CSC strategy focused on brand culture, product knowledge, and selling ceremony
- Develop, implement and revise training and education initiatives including working with teams' leaders to identify areas of opportunity.
- Analyze quality assurance results with the operations manager to define the effective training path for each staff member to achieve department targets
- Design performance training reports that can lead to actionable improvements in operations and staff performance
- Support in the development of corporate training and quality initiatives and project
- Responsible for the implementation of all the courses path
- Oversee orientation for new employees at all levels of the CSC
- Strategize with the 'BRAND' Academy, HQ, & Training team to revise or create new training programs based on business needs
- Suggest and enhance new training techniques based on business needs
- Provide additional professional development opportunities and resources to the CSC team to make sure quality of service is provided to customers
경력 및 자격요건
Skills and Competencies:
- Strong communication, listening, and comprehension skills
- Ability to understand and communicate material and provide instruction to others
- Ability to evaluate existing training programs and adapt content as needed
- Ability to communicate effectively with employees at all levels of the organization
- Ability to operate all equipment necessary to perform the job
Requirements:
- Over 10 years of Training experience, preferably in a Client Service Center or retail environment
- Passionate about fashion and the luxury business; avid follower of industry news
- Strong presentation, organization & communication skills
- Fluent in English and native Korean
- Strong computer skills with an emphasis on Powerpoint and Excel
- Ability to develop interactive, creative, and comprehensive training programs in a variety of areas
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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돌아가기
02-6281-5025
alysha@nterway.com
