Training Design & Execution
• Ensure consistent on-boarding for new joiners in accordance with Consultant Development Course, giving feedback on progress and communicating this to the Retail Business Manager and Training Manager.
• In line with training facilitation; coordinate all workshop administration and preparation, and ensure all pre / post workshop activities are completed by attendees.
• Collaborate with Retail Training Manager to design individual coaching and development plans to address skill and/or performance gaps of Retail Consultants
Training Assessment & Performance Management
• Review the retail performance with objectivity and visit spaces regularly to drive performance.
• Monitor the performance of new products throughout the launch period, and periodically throughout the first 12 months. Share customer anecdotes, successes and offer further education on new product across the network.
• Facilitate positive change through consistent coaching and feedback on selling for ongoing growth and success.
Customer Experience, Brand Management & Culture
• Observe, support the right behaviours and act as a role-model of Consultants to prioritize our customer and our commercial results in retail spaces.
• Lead by example in all aspects of the ideal, including exceptional customer service, demonstration techniques, and personal presentation and grooming.
Communication & Administration
• Ensure SMs, RBMs and other relevant stakeholders have visibility on training activities, including but not limited to progress, required actions, and recommendations.
• Respond quickly and efficiently; remain pragmatic and constructive through times of change.
경력 및 자격요건
• At least 8 years of training experience in retail industry (cosmetic or fashion brands)
• Good understand of retail business both long-term strategy and daily operations on the sales floor
• Able to enhance the retail performance and customer experience via field coaching
• Previous store manager experience, managing and developing high-performing teams is strongly preferred
• Hands-on, practical problem solving and process improvement skills
• Able to promote change and creative improvement, adapting new approaches to learning and training
• Strong written and verbal communication skills and Excellence interpersonal relationship skills
• English Fluency
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5025
alysha@nterway.com
