1) E-Commerce Part :
• Collaborate with relevant teams to understand objective, define the project vision and roadmap to implement the projects and systems in Korean market
• Take accountability and responsible for the delivery of project implementation
• Ensure the stable E-Commerce functionalities on website and relevant systems in all the operational processes
• Push local improvements to HQ (website improvements, SEO requests…), and write Business cases when needed for Maison prioritization
• During project phase, act as key user for website and operational testing
• Support roll out of new omnichannel projects from HQ or local initiatives
• Partner with teams (IT, group/HQ e-commerce, Communication, MKT) in order to collaborate on actions contributing to e-business development
• Be the key contact with APAC Region and also functionally reporting to HQ ECommerce teams
2) Client Relations Centre Part :
• New system and projects implementation to enhance the performance of CRC as a main point of contact of the project leader for Client Relations Centre team
• Implementation of new client contact channel and continuous development of each channel to upgrade the system or adapt new functions (Live Chat, Kakaotalk etc.)
• Prepare and keep up-to-date the guideline of new system and functions for CRC ambassadors
경력 및 자격요건
• Minimum 5 years of relevant experience in e-Commerce /e-Commerce Project Management/ Client Relations Centre (Experience in Salesforce and SAP a plus)
• Excellent communication skills in English
• Strong understanding of online and offline customer journey
• Demonstrate project management skills and delivery projects on time
• Ability to drive and lead projects, multitask and priorities
• Fast-learner, rigorous, organized, dynamic, proactive and team player
• Strong organisational, coordination skills and attention to detail
• Must possess the ability to work in a dynamic, service oriented, matrix corporate environment
• Must engender a positive “can do” attitude in others (be a lateral leader)
• Knowledgeable of E-Commerce trends, competitive landscape and digital client experience
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5025
alysha@nterway.com
