1: CRM Programs
- Ensure implementation and management of Client loyalty programs and measure the result, ROI (CRM Calendar/in-store Boutique event, Gifting program and so on)
- Lead and prepare VIP Event program(local/overseas), collaboration with HQ/Region for implementation
- Manage Top Clients of the Maison, collaboration together with boutique managers for bespoke/private programs, especially focus on how to drive TOP Clients to Flagship store
- Measure CRM activities impact, analyze the results of campaigns/Client events & treatments and discuss with management to make sure better performance
- Collaboration with Communication team for CRM related budget
2: E-commerce / CRC
- Develop local strategic business plan for E-commerce, build E-Commerce(including phone sales) budget and sales targets
- Close communication with HQ/Region for e-comm development including website(including campaign), stock operation, e-client services and so on
- Manage and well collaborate with Client Relations Center, lead & support Client Ambassadors to make sure there role as Maison Ambassador in terms of client contacts/services/claim handling
- Monitoring of E-comm KPIs and design action plans for improvement
3: Client Service
- Ensure high level of client service, especially focusing on Client Barometer result to monitor, improve boutique experience consistently
- Upgrade the boutique refreshment/gifting within HQ/Regional guidelines
4: Client Data Management & Intelligence
- Ensure enrichment, growth, cleanliness and integrity of local CRM database
- Provide the regular CRM Dashboard/Report/Data analysis to the Management
- Regular communication with Boutiques to make sure client database capture/accuracy
경력 및 자격요건
- At least 10-12 years of professional experience related to CRM & E-commerce
(Luxury Jewelry and Watch, Fashion will be plus)
- Fluent in English and Korean
- Excellent communication, analytical and organizational skills
- Pro-active approach to tasks and ability to manage several projects simultaneously and timely
- Result-oriented
- Team player
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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돌아가기
02-6281-5025
alysha@nterway.com
