• Develop customer retention strategy (incl. loyal client retention, reactivation, and prospect acquisition) and ensure implementation across BTQs
• Work closely with respective teams (event, marketing, training etc.) and boutiques on development, implementation, and analysis pre, during and post strategy to ensure successful local/international events, in-BTQ animation and CPs
• Support and guide BTQs to maximize the impact of each events, in-BTQ animations & CPs
• Monitoring each BTQ’s client performance and support to BTQ’s to achieve the target
• Plan a yearly local gifting strategy and develop a gift for each occasion in close communication with BTQs and Region / HQ team
• Develop partnership with travel, hotel, concierge services, luxury lifestyle partners to offer special client treatment and services for TOP clients and to drive acquisition and cultivation of VIP clients
• Implementation of CRM campaigns, new CRM initiatives to enhance the level of client service and satisfaction
• In charge of implementation and management of local CRM Tools and in-BTQ refreshment
• Analyze Barometer -client experience measure (quantitative & qualitative) and prepare action plan for each BTQ to ensure the high client satisfaction level in close collaboration with a training team
• Manage client engagement activity calendar and budget
경력 및 자격요건
• Minimum 6 years of experience in a similar role (experiences in luxury retail preferred).
• Experience in CRM, client developing, client engagement, client relation CRM marketing
• Solid understanding of luxury/jewel business and VIP customers behavior
• Fast-learner, rigorous, organized, dynamic, proactive and team player
• Excellent communication skills in Korean and English.
• Must possess the ability to work in a dynamic, service oriented, matrix corporate environment
• Must engender a positive and proactive “can do” attitude in others (be a lateral leader)
• Computer skills: proficient in Microsoft office, advanced in Excel, experience in Salesforce a plus
• Language: fluent in English (verbal and written)
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5025
alysha@nterway.com
