• Take responsibility for the communication of dealing with customer service
• Support the team for providing excellent customer service via telephone, email and company website
• Provide after sales support e.g. checking delivery status to online channel (brand.com and KAKAO Gift shop) customers
• Support the team of Brand.com admin work in Hybris and the team of KAKAO admin work in KAKAO Gift management site
• Website checking for maintaining its normal functioning
• Assist on the daily Brand.com online order processing in Hybris in term of inventory availability and order tracking update
• Assist to provide reports for the customer service performance with the guided format
• Track the service level and quality with pre-defined KPI
• Maintain good relationships with customers and co-worker
경력 및 자격요건
• Above Bachelor’s degree
• 2 -3 years’ experience in relevant customer service/ Sales experience
• Proactive, responsible, willing to learn and enthusiastic about service
• Ability of Immediate response when the issue arises
• Good communication skills, has a customer-oriented mind and focus on teamwork
• Excellent interpersonal skills
• Able to communicate in English (verbal and written)
• Strong ownership and result-oriented person
• Strong interpersonal and organization skills with customer-oriented attitude
• Understanding the operation of ecommerce preferred
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5025
alysha@nterway.com
