- Manage external Ecommerce Operator to drive online sales and performance together with Sales Manager and HQ as a key member.
- Reporting on Ecommerce metrics on a weekly and monthly basis.
- Co-ordinate with vendor on daily operations of the brand site, including customer queries and refunds where needed.
- Actively maintain site by performing spot checks and liaise with Merchandising Manager on product preparation (launches/deactivation, product descriptions)
- Ensure functionality of EC site by doing website checks.
- Responsible for all applicable order transfers, cancellations and returns. management in eCommerce system Responsible for order management across sites to ensure timely deliveries and returns.
- Plan and execute Ecommerce activities.
- Report and analyze Ecommerce KPIs (Sales, conversion rate, traffic etc.) and activities for all sites.
- Report and escalate issues to relevant internal and external stakeholders for troubleshooting.
- Competitor monitoring and suggestions on improvements for an optimum customer experience.
- Support Customer Service team in service recovery and providing any necessary information on orders.
경력 및 자격요건
• 2~5 years of work experience in E-commerce and online marketplace business.
• Experienced with online marketing, advertising and digital marketing background or related experience preferred.
• Preferred the experience in E-Commerce global platform.
• Familiar with standard concepts and procedures within website and internet functions.
• Experienced with Google Analytics or other insight tool
• Interpersonal and organizational skills, analytical ability
• English communication skills
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5025
alysha@nterway.com
