• Support the day-to-day E-business operations on Group’s end-to-end Ecommerce platforms and external E-tailor platforms, covering order management systems, distribution center Ecommerce operations, Ecommerce order processing and fulfilment, return and exchange, payment and refund, etc. as well as digital platforms for Ecommerce services and E-business related initiatives, and other omni-channels business activities
• Create documentations related to new ECOM procedures, end user manuals and operation guidelines.
• Organize training for Maison / CRC end users’ competency upgrade following new operation needs.
• Coordinate operational and functional testing for new Ecommerce activation and new features implementations
• Implement effective process/workflow adjustments based on workload and analysis of statistical data
• Support between Korean and English translation on internal and external documentations
• Consolidate monthly, quarterly and yearly CRC & e-Com sales report
• Ensure pre-defined qualitative and quantitative KPI’s are achieved and exceeded
• Monitor team interactions across all channels (phone, email, chat, social media, etc.) to ensure the highest performance standards
• Communicate effectively with all stakeholders; anticipates and resolves issues regarding schedules and deliverables
• Monitor industry trends and competitor activities and recommend action to ensure we build and maintain a leadership position in eCommerce
• Support CRC transformation initiatives including streamlined reporting, operational excellence programs and systems requirements gathering to improve customer satisfaction, business impact and efficiency.
경력 및 자격요건
• Bachelor’s degree
• 5+ years of call center /customer service management experience, preferably in the retail eCommerce industry highly appreciated
• Ideally experience in eCommerce and digital marketing for consumer facing brands/eCommerce platforms, preferable in luxury and premium brands highly appreciated. Solid understanding of the Korean consumer behavior and digital landscape
• Background in eCommerce, especially the luxury retail sector is preferred
• Independent and able to treat confidential information
• Exceptional interpersonal skills – effective, persuasive, and sensitive to multi-cultural and multi-lingual environment
• Willing to travel occasionally
• Experience from a group environment a plus
• Fluent both in Korean & English
• MS Office proficiency (Word/ PowerPoint / Excel / Outlook)
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
내메일로 보내기
돌아가기
02-6281-5025
alysha@nterway.com
