• In partnership with President of Korea Regional Head Office and Regional leaders in global sets
and monitors targets for Korea region
• In partnership with country/area functions (Marketing, Retail Training, Retail Operations and
Finance) defines and ensures implementation of Customer Retention Plans, across stores and
within the regional organization and focus on overall customer engagement
• In partnership with the regional team value proposition by segmentation that would maximize the
commercial impact and elevation of the customer experience
• Identify opportunities and roll out CE initiatives and development plan to provide consistent and
elevated service to the customers while delivering on sales targets.
• Monitor team progress regularly and drive results in close collaboration with the Store Managers
• Drive the right behaviors and ensure teams adhere consistently to standards and processes agreed
to deliver the Burberry Experience to clients
• Establish key external partnership and seek business opportunities
• In partnership with Retail Training Team elevate the clienteling skillset of all retail organization

• More than 10 year of experience in Customer Engagement and Retention
• Luxury retail or industry experience
• A proven track record in setting business performance targets and driving for results
• Experience in the luxury goods sector, luxury hospitality and in dealing with high net worth
individuals
• Strong influencing and networking skills
• Assertive with impeccable presentation and communication skills when dealing with clients and
colleagues at all levels
• Exceptional Relationship Building and Customer Engagement Skills
• Experience in managing, leading and coaching remote teams
• Excellent at informing and managing relevant stakeholders
• A “luxury” brand ambassador who is charismatic and demonstrates elegant grooming, excellent
service attitude and has a strong business acumen
• Detail-oriented and creative with a passion for selling
• Results driven and commercially aware, Strong Analytical Skills
• Ability to travel when required, Flexible, collaborative and adaptable approach to work
• Exceptionally High Service expectations

- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자