• Local referent for Retail Excellence and key partner of Store Managers
• Identifies training needs and can follow-up with proposals intended to develop retail staff’s competences
• Ensures all staff is properly and timely trained on the topics defined by the Corporate (implementation/delivery)
• Provides effective contribution to customizing corporate trainings in light of local requirements
• Ensures expected retail standards are implemented and maintained, sharing vision and goals with the Retail Manager
• Delivers training himself/herself and supports other internal trainers in terms of methodology and training purpose
• Monitors Retail Staff’s competences through the analysis of Mystery Shopping reports and works out training proposals accordingly
• Follows-up on training initiatives in order to guarantee top level customers service and proper management, directly providing coaching on the job, when needed
• Supports the local Visual and Product staff in the implementation of all the product training programs and verifies that the roll-out schedule is respected
• Designs focused orientation plans addressed to new hires
• Guarantees all staff on board shares the adequate level of brand awareness through corporate induction
• Takes care of the entire process of training organization
• Keeps contacts with local referents of training suppliers
• Manages the training budget
경력 및 자격요건
• In store expertise and client management practice are requested
• Specific training skills in terms of techniques, contents design, organization, and roll-out: previous experience as a trainer is required: needs analysis/design/delivery
• Minimum 10 years of experience in the same role/ people development managerial level
• Passion and high motivation for the Luxury environment and for Brand and products
• Good understanding of the retail business, of the client profile and of his expectations
• Background in luxury retail is a plus
• Aware of the dynamics and strategies as well as the daily routine on the shop floor (which turns out into a good mix of managerial vision and down-to-earth approach)
• Strongly motivated and initiative oriented
• Sincere interest in people development
• Excellent interpersonal relationship skills
• Passionate and energetic, communicates self- confidence and reliability
• Well-organized and confident in managing budget tools, database and figures.
• English fluency
• Good computer skills (MS Office)
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5025
alysha@nterway.com
