[CRM implementation]
Coordinate the implementation and training of the CRM on the entire network of stores (boutiques and outlets) according to the HQ guidelines.
[Clienteling Activities Coordination]
Design and coordinate clienteling activities on the Korean market in accordance with HQ policies and guidelines.
[Customer Base Analysis]
Monthly analysis of the Korean customer base and of the main KPIs in order to identify business potential. Creation of specific reports for HQ and for the local market
[Lead Generation Activities]
Identification and management of lead generation activities with the aim of increasing the customer base and the quality of the data collected.
[Support for omnichannel activities]
Support for all omnichannel activities (retail, outlet, online) with the aim of personalizing the relationship with the end customer more and more.
경력 및 자격요건
• Degree in Engineering / Economics
• Fluent English (written and oral)
• Knowledge of CRM platforms (preferably Salesforce Service Cloud)
• Knowledge of CRM & Clienteling activities
• Knowledge of the fashion luxury world
• Digital Mindset
• Benchmarking activities
• Analytical skills
* 40세 이하
* 남여 불문
* 인더스트리 상관없으며, 클라이언텔링, CRM, KPI 관리해야 하는 포지션
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5087
jacop@nterway.com
