• Repair Care Manager @Technical Center
- Escalation Management:primary contact in ‘escalation issues’ and will be responsible for timely resolution, where external consultation is required they will be required to initiate and follow up until satisfactory consumers issues are closed
- Brand Advocacy
- Daily monitoring and supervision of the selected 3rd party in ensuring KPI’s performance is consistently maintained in an efficient manner
- Ensuring the business partner is compliant to contractual and performance obligations, leading regular monthly performance reviews. Where actions are needed for correction they must be developed, implemented and monitored
- Drive efficiency and excellence in repair activities
- Regularly visit 3rd party and audit the processes/operations
- Develop the management system that track down 3rd party partner’s performance
- Drive 3rd party to meet or achieve NPS target
- Budgetary responsibility for the consolidated repair activity (Repair Centre)
- Manage service sales performance such as rental/subscription service, trade-in/up, spares & accessories in3rd party partners
경력 및 자격요건
• 8-10years’ experience in a after service eng'r/technical eng'r, with Management experience
• Management of other 3rd party providers for customer service delivery a plus
• Good systems/process knowledge with an emphasis on business process improvement and reengineering
• Excellent track record in developing relevant product knowledge
• Experience in building working relationships across multiple functions
• Extensive experience in consumer focused businesses
• Experience in service sales, including products, trade-in/up, subscriptions, maintenance services
• Proven business planning capability
• Good in communication skills (English and Korean)
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5025
alysha@nterway.com
