- Management, supervision and organization of the call centre together with call centre leads
- Regular meetings with call centre leads and follow up on meeting results Business visits to the Call Centre
- Recruit, mentor and develop customer service agents Review of productivities, ratios, performance
- Supervision of different teams within the call centre structure Maintain the workflow according to priorities
- Daily Review and follow up on call centre service reports (SLAs of all channels, completion of tasks, etc
- Reporting of monthly and yearly results
- Control resources and utilize assets to achieve qualitative and quantitative targets Billing
- Adhere to and manage the approved budget
- Monthly and yearly forecasts Organization of special events like sales and special promotions
- Relations and negotiation with suppliers Revision and renewal of contracts
- Develop service procedures, policies and standards
- Providing support and monitoring the call center within all channels
- Communicate with HQ to solve sensitive or urgent issue
- Report current market status and call centre issue internally include HQ
경력 및 자격요건
- +3 yrs related work experiences in Retail/Fashion/Service field
- Dynamic
- Team player and enjoy working with/in a team.
- Knowledgeable about internet and E commerce /Social Media
- Extremely organized.
- Customer base oriented
- Proficient use in MS Office/Excel and quick comprehension of new programs
- Based in the Corporate office
- Availability to travel and work full time
- Fluent spoken and written English. Spanish will be valued positively
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5081
josephseol@nterway.com
