1) Digital Business (eCommerce)
• Lead the e-commerce business for the Korean market, leveraging the omnichannel platform capabilities
• Build strong synergies with Retail, by defining and implementing strategies and processes to improve the customer experience in online
• Act as an omnichannel Ambassador for the local market team
• Liaise with local and global marketing teams to propose and organize programs to maximize traffic, conversion and sales
• Analyze customer behavior and pattern to identify different action plans, together with the global teams
• Monitor and report local E-commerce activities (trends, retailer activities, etc.)
• In collaboration with the WW E-commerce team, manage stock situation and ensure replenishment cycles of merchandising and packaging;
• Provide content that is inspirational, enriching, insightful, and entertaining that connects the customer with the brand.
• Set team expectations for the creation of digital content and marketing plans from strategy to execution
• Monitor customer feedback and interaction with the brand; provide proposals and recommendations for improvements in order to provide the E-commerce experience.
2) Client Services
• Drive results and productivity of the Client Service team, ensuring coordination of front and back office activity and alignment with Ecommerce and Retail operations
• Optimize existing client profitability and customer loyalty through cross functional business planning
• Generate and review periodic reports on Client Service KPIs, customer buying behavior and order to cash cycle ensuring timely maintenance, accuracy, completeness and integrity of all information
경력 및 자격요건
• Entrepreneurial spirit, focus on commercial result
• Strong Project Management skills
• Strong leadership experience in a client centric role within customer facing environments
• At least 10 years or above experience in e-commerce
• Deep knowledge of the performance marketing tools for the local market
• Demonstrated people management skills with the ability to lead and motivate large teams within a very demanding environment.
• Strong business acumen and in-depth knowledge of the desires needs and expectations of luxury clients across multichannel and multimodal (telephone, live chat, web and email) contact environment.
• Deep knowledge of Omni-channel solutions in a Retail environment, combined with the ability to handle complex business situations and communicate effectively with all levels of the organization.
• A professional attitude to create competitive advantage through an integrated and engaging Omni-channel environment with exclusive clientele.
• Ability to achieve results through influence and problem solving, handling difficult and high-pressure situations.
• Creative, enthusiastic with a drive to succeed.
• Methodical, efficient and able to multi-task with solid organizational and time- management skills.
• Pro-active and able to show initiative and deliver innovative ideas which constantly improve customer experience.
• Team player and able to build good professional cross-functional relationships with peers and team management in global, multicultural and fast-paced environment.
• Knowledgeable of e-commerce trends, competitive landscape and digital customer experience
• Commitment, passion and drive, hands on
• Excellent English communication and exceptional interpersonal skills; effective and persuasive
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5025
alysha@nterway.com
