-Be familiar with IT applications and systems to assist in the troubleshooting of reported errors and/or problems and coordinate timely resolution through other departments.
-Coordinate the analysis/troubleshooting of system/application issues to determine/report root cause and encourage future prevention.
-Document issues and complaints and pass business requirements and enhancement requests related to IT systems and/or applications on to technical business analysts.
-Comply with all adopted processes, methodologies, standards, and deliverables associated with software development lifecycle (SDLC).
-Act as a support liaison between the Business Analyst team and market shareholders to communicate upcoming priorities and releasing of bug defects.
-Software testing and validation of bug defects and work closely with the IT Production Support Manager to ensure that issues are being addressed for future software enhancement releases.
-Configure and maintain general hardware like Desktop PC, Laptops (Windows and Mac) and Thin Clients, Cisco IP Phone and accessories, Audio/Visual equipment, and physical access cards and systems.
-Work in a team with other IT Specialist in Production Support and Infrastructure support to service to ensure efficient functioning of the technology organization in Korea and other offices.
-Maintain Support Tickets in IT Ticketing system.
-Work under minimal supervision to meet deadlines.
경력 및 자격요건
-Bachelor’s degree, or appropriate certification, and or equivalent experience.
-More than 7+ years’ experience in Retail, FMCG Industry prefered
-Committed to complying with all applicable SDLC policies, processes, procedures, methodologies, lifecycles, etc. in contributing to all project deliverables and “zero defect” standards.
-Ability to work in a fast pace, high energy environment with the ability to adapt to change.
-Excellent technical knowledge of PC and desktop hardware and software; including internal PC components.
-Extensive hands-on experience in a desktop support environment A MUST
-Hands-on hardware and software troubleshooting experience.
-Knowledge of current network protocols, operating systems, and standards.
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
돌아가기
02-6281-5088
bho@nterway.com
