1.On site QoS Management (35%)


[Market Visit]
• Monthly market visits to all brands in Seoul and Incheon stores.


[Follow-up on the Quality of Service]
• Following the market visits, focused on monitoring and ensuring the highest Quality of Service level in all markets.


2. Reports (35%)


[QoS Etiquette report]
• Analysis of the QoS level of the stores based on the QoS Etiquette
• Production of report for each brand manager and Top Management based on the monthly QoS Etiquette.


[Mystery Shopping Evaluation]
• Analyse the mystery shopping results.
• Organize a mystery shopping debriefing session

[QoS New brands report]
• Analysis of QoS level of new brand stores based on monitoring index and checklist.


3. QoS improvement actions and supports (30%)


[QoS Campaigns]
• Analyse the QoS weak points through the mystery shopping results, the QoS Etiquette and the market visits and highlight the common and recurrent weaknesses.
• Develop & design the content for the QoS campaign posters in collaboration with the training team and managers.
• Print & distribute the QoS campaign posters with proper communication throughout stores and back office

[QoS Tools]
• Develop contents of QoS materials that can help sales staff to perform better on the stores (example: QoS Guidebook, QoS pocket book, QoS Cartoon, QoS News in BBK TIMES)


[QoS Award system]
•Select the brands eligible to receive an award based on the QoS award system criteria.

- Knowledge of quality of service in retail environment
- Good communication skills and interpersonal skills
- Proficiency in MS office skills
- Professional English language proficiency required
- Credible and trust worthy across all levels of organization
- At least one year of retail operation experience. Relevant industry experience preferred.
- Bachelor’s degree or equivalent experience required.

- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자